Returns & Exchanges

Keeping our customer happy!

Unfortunately, we cannot refund or exchange Clutch. earrings, hair accessories or face masks for hygiene reasons. We also cannot refund or exchange gift cards.

If your item is faulty or for our other items (excluding the above) if you change your mind within 14 days, you can obtain a refund if you have your original receipt or proof of purchase. If you don’t have proof of purchase, we are happy to exchange your items. Items returned must be in their original sale condition.

Please contact customerservice@theclutch.store so we can assist with the process of your return. All returns will be processed within 14 business days of receiving your parcel and you will be notified via email once it is completed.

Conditions of return:

Items returned must be in their original sale condition (unworn and unused with all original packaging and labels).
Earrings, hair accessories, face masks and gift cards cannot be returned for change of mind reasons.
Shipping costs from online purchases and click and collect are non-refundable.
You may be asked to provide personal details for returns or exchanges for verification purposes.

FAULTY RETURNS:

If you believe an item you have purchased is faulty please contact us.

YOUR RIGHT TO A REFUND OF PURCHASE PRICE

You are entitled to a refund for items you purchase from Clutch. if the item is:

(a) faulty and the fault or defect was not pointed out to you before you purchased it or would not have been apparent to you when you inspected the goods before purchase; or

(b) Not 'of merchantable quality', meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and also the price of the item; or

(c) Not fit for its purpose, meaning that the item does not do what you reasonably expected it would, and you return the item within a reasonable time after purchase and provide Clutch. with proof of purchase, such as your original Clutch. receipt or bank statement.

If you do not return the item within a reasonable time, you will not be entitled to a refund of the purchase price, but you will be entitled to exchange the goods or have them repaired. If you are entitled to a refund but you would prefer to exchange the item or receive a Clutch. gift card of equivalent value to the item, Clutch. is happy to exchange or give you a gift card.